FAQ

We greatly value you as a customer.

Our goal is to provide you with an enjoyable, informative, and convenient educational experience.

How long has GMP Fitness® been educating professionals
GMP Fitness is accredited and approved as one of the foremost Specialization Certifications and Continuing Education companies. For more than 30 years, GMP Fitness has been dedicated to creating and providing health, wellness, fitness, and nutrition education that benefits both professionals and their clients.

How many personal trainers and other health professionals have GMP Fitness educated?
GMP Fitness has educated over 20,000 individuals in the U.S. and abroad.

Is GMP Fitness accredited and approved?
Yes. GMP Fitness is widely recognized, accredited, and approved as one of the foremost Continuing Education Providers by leading certification companies.

Click here for a list of certification companies that have approved our courses in the past or currently approve the GMP Fitness Courses >

What makes working with GMP Fitness so special?
✓ GMP Fitness helps you develop that positive “can do” spirit that says I LOVE learning and sharing with my clients.
✓ GMP Fitness genuinely cares and makes the learning journey experience fun.
✓ GMP Fitness gives you the tools you need to get to the top and drive more clients to your business/practice.

Why Choose GMP Fitness Continuing Education and Certifications Courses?
✓ Fantastic value on courses, optional certificates, badges (coming soon), and credential portfolio.
✓ Empowers you and separates you from your competition.
✓ Knowledge you acquire when you take a course.
✓ Education that allows you to study in the comfort of your own home or office.
✓ No surprise fees.

✓ No travel is necessary.
✓ Study at your own pace—there is no time limit for you to complete the course.
✓ Comprehensive learning content.
✓ Take all the time you need to practice, study, and make the course materials your own through practice and repetition.
✓ Valuable CEUs/CECs.
✓ Online final examination
✓ Complete the final exam when you are ready.
✓ Amazing GMP Fitness support—Our support team is ready when you are.
✓ Credibility and increased salary potential.
✓ Approved for Life Credentials.
—Professional Specialist Credential Certification Courses
—Advanced Specialist Credential Certification Courses
—Elite Specialist Credential Certification Courses
—Master Specialist Credential Certification Courses
These Certified Specialist Credentials are considered approved for life and no continuing education credits or renewal fees are required. Once you pass the final exam your Certified Specialist Credential Title does not expire.

Depending on the Course you will also get:
✓ Customizable Training Plans
✓ Client Handouts
✓ Questionnaires
✓ Supplemental Content
✓ And Much More

✓ Online true/false and/or multiple/choice final exams.
✓ Question amount varies based on the course.
✓ You must pass the final exam with 80% or higher.
✓ There is NO time limit to take the final exam.
✓ When you take the final exam online you can save your final exam if you cannot complete it in one sitting.
✓ The final exam is an open-book exam that is used to evaluate your understanding of the material.
✓ Final Exam instructions are available online.
✓ Mail-in final exam option by request—email info@gmpfitness.com

Support is provided for purchased GMP Fitness Courses and Products.

Access Learning Anywhere
As long as you meet the basic technology requirements, you can log in from anywhere in the world! GMP Fitness Online Education allows you to study in the comfort of your own home or office. And you can also earn certificates and also badges (coming soon).

What if I live outside of the United States?
No problem – all you need is an internet connection! Note: prices are in US Dollars.

How long do courses take to complete?
The average time to complete a Course is given on each Course page.

There is no time limit to complete a course. So this enables you to study at your own pace. However, we recommend completing a course within 1 year of your purchase date. For your convenience: all of our online courses have lifetime / 24/7 access to complete your home study/online program.

What are the Course Prerequisites?
For complete details go to the Course Prerequisites FAQS or to the course itself that you are interested in.

Online Course Purchase
If you purchased an online Course you would take and complete the Course online. Then you would complete the online pre-exam questionnaire and then take the online final exam. This pertains to the courses below:
Online Certificate Programs >
Online Health Certificate Courses >

For all other Courses, you can download the PDFs to view the Course material offline. Then you would complete the online pre-exam questionnaire and then take the online final exam.

For complete details go to the Course Procedure Questions FAQS.

Home Study Course Purchase
If you purchased the home study course the course materials will be sent to you. Then you would review all course materials.
Then you would complete the online pre-exam questionnaire and then take the online final exam.

For complete details go to the Course Procedure Questions FAQS.

Final Exam For Both the Online Course / Home Study Course Purchases

• There is no time limit to complete the exam.
• Successful completion of the exam is 80% in order to earn your Continuing Education Certificate

For complete details go to the Course Final Exam FAQS.

Can I download the materials for the GMP Fitness Courses?
Some of the materials/content for the Courses/Certifications you can download, while others you will need to view online (within the browser) because downloading materials/content violates copyright laws.

For Complete Details Click Here > Course Materials Copyrights Terms

It will be noted in the Course which materials/content you can download.

Once your payment is processed you will be given access to the Online Course/Certification you purchased and instructions will be given on how to view and/or download the materials.

Do I need to install software?
You don’t need to install anything on your computer. You will need a computer with speakers (if there is video), internet access, and a web browser equivalent or better to Internet Explorer 7 with Flash player 7 or higher. You also need a free copy of the PDF reader to view the certificate.

For complete details go to the Course Technical Prerequisites FAQS.

What do I do if I have an Online Course or CD/DVD problem?
We strive to fix all issues as quickly as possible and ask at a reasonable timeframe and possibility to resolve any problems. Please contact our customer service team with any concerns you have at info@gmpfitness.com. Please make sure to include your phone number, so that if needed we can call you.

Are your Courses up to date?
As you know health/exercise advice is frequently susceptible to updating and improving due to medical investigations and advancements. We are dedicated to delivering to you the most up-to-date information, and while we try very hard and do our very best, we cannot guarantee that the information in our Courses is the latest on any specific topic.

I have a question, suggestion, or concern who should I tell?
We appreciate all feedback. If you have any suggestions, questions, or concerns please submit your request using our “Contact” link > Click Here

This is the best way to reach our GMP Fitness. Please be sure to include your phone number for the GMP Fitness Customer Support Team to give you a call if needed.

How do I find specific Courses online?
Use the GEDU dropdown in the menu bar to search for the Courses.

For a complete list of all our courses click here >

How do I create an account?
Go to this link.

How do I update my billing information?
Changing your credit card is easy to do. Just go to the “Membership & Billing” link under the Profile/Account Info section of your dashboard. Then, you will choose “Update Billing Information” and update your credit card information.

How do I get a receipt?
You can generate and print your orders on your dashboard. Please log into your account here.

Tax Deduction
Costs incurred for the Certification and Certificate continuing education courses may be tax-deductible. Speak to your accountant for more details.

Contact
For all GMP Fitness Education inquiries please contact our dedicated education customer service team at info@gmpfitness.com

Are there prerequisites to take the courses?
While you are not required to hold any certifications or college degrees to take the GMP Fitness Courses, you must be at least 18 years of age and have a high school diploma or equivalent. This will be in the terms and conditions that you agree to when you make a GMP Fitness course purchase.

Note: High school students can take the Online Health Certificate Courses

The suggested or required prerequisites will be listed on each course page. For the most part, there are no prerequisites that are required, although some may be recommended. Again see each course page for information on prerequisites.

For all the Specialty Certification Courses (Professional and Advanced)
Just One Prerequisite … To qualify to take any of the GMP Fitness Courses you must be at least 18 years of age and have a high school diploma or equivalent.

While anyone over the age of 18 years old can complete the educational content included in the Performance Specialist Courses we do recommend a few things.

• Knowledge of English and arithmetic.
• A background in fitness equipment and exercises.
• Current certification in CPR.

For all the Performance / Nutrition Specialist Certification Courses (Elite and Master)
Just One Prerequisite … To qualify to take any of the GMP Fitness Courses you must be at least 18 years of age and have a high school diploma or equivalent.

While anyone over the age of 18 years old can complete the educational content included in the Performance Specialist Courses we do recommend a few things.

• Knowledge of English and arithmetic.
• A background in fitness equipment and exercises.
• Current certification in CPR.
• Basic understanding of nutrition and a healthy diet.

Note: GMP Fitness cannot guarantee employment after a student has successfully completed a GMP Fitness course of study.

What are the enrollment Instructions and procedures for all GMP Fitness Courses?
The enrollment/Instructions and procedures for all GMP Fitness Courses are below.

If you don’t already have an “ACCOUNT”, please sign up for a new user account. To do this click on the “REGISTER” tab at the top of any page on www.gmpfitness.com and from the menu that drops down click “sign up.”

If you already have an “ACCOUNT” from this same menu that drops down click “login.”

• Once you are logged in find the course you want to take.
• Then click on the option of the course you want to take.
• Then click the purchase button.
• Then pay using the secure payment gateway system.
• Once the payment is processed you will receive a receipt as a confirmation of your course purchase.

ONLINE COURSE /  ONLINE/HYBRID COURSE PURCHASE INSTRUCTIONS

Step 1. After purchasing a GMP Fitness Course you will either have access online to the Course content or the Course materials will be shipped to you.

Note: With Online/Hybrid Courses a book will be shipped to you.

For complete details go to the Shipping Questions FAQS.

Step 2. Review all Course content. A lesson plan is provided online and/or in your Course Materials.

Step 3. Complete the online pre-exam questionnaire. Instructions are provided online.

Step 4. Take the online final exam. Instructions are provided online.

For complete details about the final exam go to the Course Exam FAQS.

Step 5. To qualify for your CEC/CEU Certificate (PDF Format) and/or a Certification Certificate you must score 80% or more on the final exam.

Step 6. You will receive an electronic version of your course Certificate which can be downloaded and printed for your records and redeemed for CECs.

Other certificate options are available. For complete details about this go to the Certification Certificate FAQS.

Step 7. The number of credits and possibly the provider number and/or can be found on your course Certificate and then submitted to your certification company with the paperwork that they require for certification renewal (Note: some certification companies do not require a provider number).

Different options to access the course
There are 3 different options to access the training you need. Distance learners should consider their learning styles. This will make your learning experience more enjoyable.

1. Online Course
Our online (distance) education courses are conducted entirely and exclusively on the GMP Fitness course management platform that is attainable from the Internet. All learning content, lessons, activities, exams, and resources available are Web-based.

Online Certificate Programs >
Online Health Certificate Courses >

All content is 100% online and can be viewed on your computer, smartphone, or tablet, but for the best experience, we recommend either using a computer or a tablet. An online lesson plan will walk you through the steps to take the Course. See each course page for complete details about each course.

For all other courses, you can download the PDFs to view the material offline. Then you would complete the online pre-exam questionnaire and then take the online final exam.
Professional >    Advanced >    Elite >     Master >

2. Online Hybrid Course
Online hybrid learning combines a traditional GMP Fitness book course with online learning. The advantage of a GMP Fitness online hybrid course is that you get the benefit of both a traditional book course and online and downloadable materials. Our online hybrid courses blend the integration of books with either a course learning workbook, course book, or activities so that your learning experience is reinforced, complemented, and elaborated by one another.

So there is online content, plus you get a tangible book. You can review all online content or downloadable material first and then review the book. There is an online lesson plan that will guide you through the steps to take the Course.

3. Online Downloadable Course
There is Downloadable Course material and online assignments. There is a lesson plan that will guide you through the steps to take the Course.

Whatever option you choose to purchase we recommend completing a course within 1 year of your purchase date. However, for your convenience, all of our courses have lifetime access.

1. Online Course
If you purchased the Online Course
• Online and downloadable education allows you to complete the course anytime and anywhere you want – you just need internet access and basic computer knowledge.
• All content is 100% online and can be viewed on your computer, smartphone, or tablet, but for the best experience, we recommend either using a computer or a tablet.
• All of our online courses have lifetime / 24/7 access to complete your online program.
• Plus you get an online final exam, immediate grading, and automatic certificate generation after successful completion of the final exam.
• We recommend that you use Google Chrome or Microsoft Edge in place of other web browsers.
• After you purchase the course your order will be processed and you will be able to access you’re GMP Fitness Course. You will receive a separate email from GMP Fitness with information about signing in to www.gmpfitness.com, where you will be able to register and have access to the course.
• If you purchased a GMP Fitness course from a distributor your information will be sent to GMP Fitness. You will receive a separate email from GMP Fitness with information about signing in to www.gmpfitness.com, where you will be able to register and have access to the course.
• Content is provided in an online format and is accessed through a secure online website.
* Please Note: If you purchased the Online version of the course nothing will be shipped to you (unless it is an Online Hybrid Course – See Below).
• Individuals must have the capability to open Adobe PDF files and Microsoft Word files.
• Any course PDF documents can be viewed or downloaded from the course page.
• A lesson plan is provided online or in the downloadable course materials.
• Adobe Reader can be installed for FREE and if you do not have this you will be given a link so you can view the PDF files.

What are the technical (computer) prerequisites to take the GMP Fitness courses?

What are the technical (computer) prerequisites to take the GMP Fitness Courses?
There are no specific prerequisites to take the course, other than an Internet connection, an e-mail address, and basic computer knowledge.

Internet connection, an e-mail address, and basic computer knowledge.

You don’t need to install anything on your computer (for example software).

For most courses, you will need Acrobat Reader. For a few courses, you will need Flash Player.

Click here to download the Acrobat Reader.

Click here to download the Flash Player.

GMP Fitness is widely recognized, accredited and accepted as one of the foremost CEC/CEC providers by leading certification companies.

Renew your continuing education requirements and obtain valuable education to expand your training. The continuing education hours or CEC/CEU point value is different for each GMP Fitness Course and each certification company.

Accreditations & Certification Board Approvals—Approved CECs/CEUs
Below is a list of certification companies that approve the GMP Fitness courses.

If you do not see your certification company in the list below—please contact GMP Fitness. The course may be pending approval and if not we can go over other options.

Accreditation/Approval is a sign that the program’s curriculum meets certain academic requirements and standards set by Certification Organizations below.

Click here for a list of nationally approved and accredited organizations.

WHAT CAN I DOWNLOAD TO MY COMPUTER?
GMP Fitness has enabled downloading for some of the components of the GMP Fitness courses. The downloadable components that are available will be noted in the course curriculum. Those that are not available for download will also be noted.

COURSE SUPPLEMENTAL COMPONENTS
Course Supplemental Components such as workout logs, charts, activity worksheets, practice quizzes, and notes can be downloaded to your computer for quick access. Use these while taking the course and for client education and awareness.

GMP FITNESS COURSE COMPONENTS
All of the GMP Fitness Courses fall under the “Course Materials Copyrights Terms.”If you have not read them please click here for complete details >

Please be sure to read all the terms outlined in the “Course Materials Copyrights Terms” very carefully before ordering a course.

If you have already created an account and/or logged in to any online GMP Fitness Course program(s) you were given instructions about the “Course Materials Copyrights Terms.”If you have not read or need to read them again, please click here for complete details >

COURSE MATERIALS COPYRIGHTS TERMS
Please be sure to read the terms outlined in this agreement very carefully.

By accessing and using the GMP Fitness Courses/Programs and this Website you agree to all the terms below.

COPYRIGHTS
Copyrights to all GMP Fitness Course Materials (Manuals/Supplemental Resource material Components/Certificates) remain the property of GMP Fitness and are for your PERSONAL use only. No commercial use is authorized.

UNAUTHORIZED USE
It is illegal to reproduce or distribute copyrighted material without the permission of the copyright owner (GMP Fitness).

GMP Fitness Course Materials

You May Not
• copy, reproduce, modify, republish, share, loan, trade, resell, distribute, or exploit the Content from the GMP Fitness Course Materials.
• alter or modify the GMP Fitness Course Materials and claim them as your own.
• create derivative works from the GMP Fitness Course Materials for the purpose of resale or distribution.
• include any GMP Fitness content in or with any product or service that you create or distribute;
• create templates from the GMP Fitness Course Materials of any kind for the purpose of sharing or selling.
• print or have printed (for example at Kinkos or Staples) the GMP Fitness Course Materials for sale or distribution via the internet, retail locations, or any other venue unless it has been noted on the course materials that you can have them printed.
• download and use the underlying HTML, text, audio clips, video clips, and other content that is made available to you in the GMP Fitness Courses/Programs or this Website, for other than your personal information.

Special Download Note
Some of the materials/content for the Courses/Certifications you can download, while others you will need to view online (within the browser) because downloading course components/content/video violates copyright laws.

ONLY Where Specified You May
• print or have printed the GMP Fitness Course Materials for your own PERSONAL use.
• download the GMP Fitness Course Materials for your own PERSONAL use.

If it is noted that you CAN NOT DOWNLOAD specified course components and you are unable to view these course components online please contact GMP Fitness at 1-888-467-3488 or email info@gmpfitness.com so that we can help you.

Social Media Pages/Internet Use
You may not upload GMP Fitness Course Materials to any file-sharing websites for any purpose.

GMP Fitness does not allow for the insertion of any of the GMP Fitness Course Materials (full or partial) on any social media pages and internet-based professional networks or other websites, pages, portals, or servers unless specific exceptional permission has been granted for such.

Other Use
Not, without prior written consent of GMP Fitness, make public use of the GMP Fitness name or any of our other identifiers or advertise, promote, or publicize the business relationship between you and GMP Fitness; and

If you have any questions, do not hesitate to contact us at info@gmpfitness.com

© GMP Fitness. All rights reserved

Are the videos downloadable or streamed?
The videos within the lessons are streamed so all you need is an internet connection. You can watch on any device—anywhere and at any time. We recommend watching the videos on a computer or tablet as opposed to a smartphone. You can watch the videos as many times as you like and you go at your own pace.

I’m experiencing poor video quality. What’s the problem?
Our video streaming adjusts to your connection speed to avoid pauses, so if you experience poor quality it may be because your internet connection is too slow. Try reconnecting to your network or locating a different one to see if the difficulty is fixed.

The video player requirement is to have HTML 5. It is suggested to match your computer/device to these requirements for the best viewing experience. Most computers already have HTML5 (except for older computers).

If your computer/device does meet the requirements, at times it can help to completely close down your browser and re-launch it. Also, make sure that your computer/device is not running other programs simultaneously.

Can your videos be viewed on a Mac and PC?
Videos can be viewed on both the Mac and the PC.

Have a question? Email support at info@gmpfitness.com

HOW TO TAKE YOUR ONLINE COURSE Go to this LINK 

These are the steps to access the online part of the course.

Choose from a collection of GMP Fitness Certificate Options.

GMP Fitness offers two types of certificates.

1. CEC/CEU Specialist Certificate
This Certificate is included in the price of the Course.
To receive a CEC/CEU Specialist Certificate you must successfully pass the final exam.

Achievement Recognition—Your Reward For Excellence
Great for your Portfolio and Binder!

2. Distinguished Signed Certified Certificate
These Verified certificates are emailed. They vary depending on the learning path level.
• Professional and Advanced Learning Path
• Elite and Master Learning Paths – CAQ – Certificate of Added Qualification Badge at the top left

How Do I Receive A Distinguished Verified Certification Certificate
Students that complete a Specialist Credential Certification or a Specialist Credential CAQ Certification can earn a Distinguished Signed Certificate. To receive this certificate, students must complete all coursework and successfully pass the final exam, indicating mastery of a specific field area.

It’s a great way to highlight and showcase your achievements on your own GMP Fitness Portfolio Profile page. Plus you will be able to market your high professional standing on your website and other social media.

The GMP Fitness Portfolio Profile will be for students who currently hold one or more of our Specialist Credentials. It is a Credential Portfolio/Profinder and more that serves as the culmination of your learning, field experiences, skills, and competencies. The GMP Fitness ProFinder service is where consumers can search for professionals who have achieved the “GMP Gold Standard” in credentialing. To learn more on how you can have a GMP Fitness Portfolio Profile email info@gmpfitness.com.

What payment options do you accept?We currently accept MasterCard, Visa, Debit Cards, Discover, American Express, and Company Checks. If you are using PayPal, please see our return policy prior to making your purchase.

Unfortunately, we do not accept pre-paid or gift cards.

All *courses/products must be paid in full prior to shipment or online access. No personal checks, wire transfers, or C.O.Ds are accepted.

For orders placed from outside the United States, the only accepted forms of payment are by credit card

We do allow money orders and bank checks.

*Payment Plans
Occasionally we offer payment plans on select programs. Please contact GMP Fitness at info@gmpfitness.com to see if a payment plan is an option for a particular course.

Once you have passed the exam with 80% or higher and completed your financial obligations you will be issued your credentials and CECs/CEUs.

Can I Transfer or Exchange any of the GMP Fitness Courses?
There are no transfers or exchanges on any Courses/Certifications.

Is it safe to use my credit cards to purchase products?
Purchasing with a credit card on the GMP Fitness website is 100% safe. All the credit information you give us is transmitted by secured and encrypted lines, so you don’t have to worry about any unauthorized access to your account.

Can I pay with a check?
You can pay by business check (not a personal check) or money order. Please email info@gmpfitness.com so we can send you an order form. Then simply fill out the information on the order form and mail that with your check or money order. Your purchase will be shipped 2-3 days after your order is received.

Refunds
Online Courses are non-refundable. Course materials are non-refundable. Course prices are subject to change without notice. For some circumstances, students may be issued a partial refund for Courses purchased through the website. All requests must be received within 24 hours of the order date.

Payment: Any payment that is returned (checks or check drafts, etc.) will be assessed a non-refundable $25 fee.
All costs and fees described in this agreement are in US dollars.

How do you ship the GMP Fitness Courses?
We ship the GMP Fitness Courses via FedEx FOB NJ. Normally it takes 5-7 days depending on the location to receive your GMP Fitness Course(s) after they are shipped. Canada and International shipments can take up to 20 business days.

GMP Fitness Course Shipping Charges
$15—48 Continental US—Shipped FedEx
$15—Alaska, Hawaii—Shipped USPS
$25-$45—Canada & International—Shipped USPS

Depending on the size of your order, merchandise may be shipped in multiple packages.

Shipping Processing Time/Delivery Time
In-stock GMP Fitness Courses are usually processed and shipped in 2-3 business days (48 Continental US) for orders placed Monday through Friday, excluding holidays.

In-stock GMP Fitness Courses usually ship in 3-5 business days (Alaska, Hawaii, Canada & internationally) for orders placed Monday through Friday, excluding holidays.

Access to online GMP Fitness Courses could take 1-2 business days to process if ordered through a partner company.

Shipping Restrictions
Not all Shipping Methods are available for all shipping addresses. Refer to the Shipping details above for available Shipping Methods for your address.

How do you ship other products (like exercise equipment and promotional products)?
All other products will have different shipping fees.

GMP Fitness ships other products to the Continental U.S., Alaska, Hawaii, U.S. Territories, PO Boxes, and APO/FPO addresses. GMP Fitness does not ship other products to international addresses.